Summary
Customer-facing engineering leader with 12+ years in industrial automation, delivering
autonomous mobile robotics into hard environments — brownfield retrofits, 24/7 facilities, and dispersed
fleets. I have worked both sides of the table: I've evaluated, justified and bought material
handling automation, and I've sold, designed, deployed and supported it. I build the commercial and
deployment functions that make automation repeatable and profitable — standardized site processes,
cost-to-deploy reduction, and ROI models that survive customer scrutiny.
Work Experience
Cyngn
May 2024 — Present · Remote
Sr. Manager, Customer Success & Solutions Engineering
- Lead the three pillars of customer-facing engineering: Solutions Engineering, Deployment Engineering, and Customer Success.
- Reduced cost-to-deploy 40% in six months by designing a standardized deployment process that cut on-site labor hours across all customer installations, and continues to improve them through focused enhancements.
- Scaled deployed fleet 150% against 100% customer growth in seven months as team manager. Owned site survey through customer acceptance.
- Built the customer success function from scratch: recurring executive check-ins and customer-specific metric dashboards tied to operational KPIs.
- Designed and ran the onboarding program for three new roles, hiring and ramping five engineers in five months.
- Integrated AI tooling into deployment and customer-success workflows, standardizing site documentation, customer reporting, and process analysis.
Sr. Manager of Customer Solutions Engineering · prior role
- Grew deployed fleet 100% and customer base 75% in three months.
- Expanded the Sales Engineering team from one to three engineers in three months.
- Drove hardware and software roadmap changes through a formalized Voice of the Customer process.
Senior Sales Engineer · prior role
- Cut sales cycle time 50% in six months by standardizing technical discovery and proposal processes.
Phantom Auto
Apr 2023 — Mar 2024 · Remote
Senior Sales Engineer
- Rebuilt sales data collection and engineering hand-off, roughly halving hand-off cycle time and reducing deployment labor hours 75% year over year.
- Partnered with Account Management to reposition sales strategy, expanding the customer base 30% in one year.
- Led product enhancement initiatives, raising customer satisfaction by aligning the product team with customer need.
Wayfair
Mar 2022 — Mar 2023 · Remote
Senior Manager, Material Handling Automation
- Owned the buying side of automation: vendor evaluation, technical selection, and capital justification.
- Built the justification models and delivered four automation projects in twelve months — over $1M in projected savings at under a two-year payback.
Berkshire Grey
Jun 2021 — Mar 2022 · Remote
Solutions Design Engineer, Warehouse Automation
- Developed the company-wide RFP/RFI response strategy across retail, e-commerce, 3PL, healthcare, grocery and parcel — saving 40% of time in the sales cycle.
- Doubled the team's automation knowledge base in one year, covering AGVs, AMRs, robotic arms, robotic software, robotic vision, and goods-to-person technologies.
Radial Inc.
Jul 2020 — May 2021 · Remote
Senior Innovation Engineer, 3PL Autonomous Mobile Robotics
- Led a brownfield AMR retrofit into a live, running facility, boosting picking throughput 50% UPH by coordinating vendor engineering, site operations and floor teams through commissioning.
Seegrid
Jan 2017 — Mar 2020 · Pittsburgh, PA & Remote
Senior Sales & Deployment Engineer, Automated Robotics Systems
- Led multi-million-dollar robotics deployments from concept through implementation while supervising a team of two to four engineers.
- Established the co-op and internship program.
FedEx Supply Chain
Dec 2015 — Dec 2016 · Pittsburgh, PA
Solutions Design Engineer, Warehousing & Logistics
- Rebuilt warehouse facility modeling for the solutions design team: 33% faster model creation and 15% better accuracy.
Lowe's Home Improvement
Jun 2012 — Dec 2015 · Pittston & Pottsville, PA · Mooresville, NC
Field Industrial Engineer, Logistics Fulfillment
- Led a Lean Six Sigma Green Belt project in outbound shipping delivering $250K in annual savings.